Key points for selecting and managing logistics service providers in cross-border logistics cash on delivery

I. Key points for selecting logistics service providers
Service coverage
Ensure that the logistics provider has a stable distribution network in the target country/region and supports door-to-door services.
Give priority to suppliers with local cooperative customs clearance agents or their own customs clearance teams to reduce the risk of delays.

Timeliness and reliability
Compare the average transportation timeliness of different logistics providers and choose services that meet customer expectations and have high stability.

Pay attention to the handling capabilities and compensation policies for abnormal situations (such as customs clearance delays, lost items, etc.).

Cost transparency

Clearly define the cost structure of freight, tariffs, COD (cash on delivery) fees, etc., to avoid hidden charges.

Give priority to logistics providers that provide COD collection services and have a short capital recovery cycle.

Technical support and data docking

Logistics providers need to provide order tracking systems and support docking with e-commerce platforms or ERP systems to achieve real-time updates of logistics status.

2. Key points for logistics service provider management
   Performance monitoring and assessment
   Regularly evaluate the KPIs of logistics providers such as timeliness achievement rate, receipt rate, and abnormality rate, and optimize partners in a timely manner.
   Establish a rapid response mechanism for abnormal situations (such as compensation for lost items and handling of customer complaints).
   Fund security and collection management
   Clearly define the COD payment settlement cycle to ensure that funds are recovered on time; choose reputable logistics providers to reduce financial risks.
   Risk diversification strategy
   Avoid relying on a single logistics provider and reserve 2-3 backup service providers in key markets to deal with emergencies.
   Customer experience optimization
   Provide multilingual logistics notification services (such as SMS and emails) to reduce customer disputes caused by logistics problems.
   Summary: The core of cross-border COD logistics is to balance timeliness, cost and reliability, reduce risks through data management and multi-supplier collaboration, and improve the end customer experience.