由 caicai8478 I. Logistics Tracking Management
- How to Track Order Logistics Status
✅ Alibaba International Station Built-in Logistics Tracking
Go to “My Orders” → Select the Order → View “Logistics Details”
Use the tracking number to track your order on the logistics provider’s official website (such as DHL, FedEx, and UPS)
✅ Third-Party Logistics Tracking Tools
17Track (Supports multiple global logistics providers)
AfterShip (Automatic delivery of logistics updates)
Kuai100 (Domestic Logistics Tracking)
✅ Subscribe to Logistics Status Notifications
Subscribe to email/SMS/APP push notifications on the logistics provider’s website or Alibaba backend
Set up abnormal logistics alerts (such as extended periods of inactivity, customs clearance delays)
II. Common Logistics Exceptions and Solutions
- Logistics Information Has Not Been Updated for an Extended Period
🔹 Possible Causes:
Logistics provider failed to scan the item
In transit (no real-time tracking for sea or air shipments)
Package Lost or Missing
🛠 Solution:
Contact the logistics provider’s customer service and provide the tracking number to verify the latest status
If the item exceeds If there are no updates for 7 days, request a logistics investigation.
If the item is confirmed lost, initiate the claim process (transaction proof is required).
- Customs Clearance Delay
🔹 Possible Causes:
Incomplete documents (missing invoice, packing list, or special certification)
Sensitive items (e.g., batteries, liquids, counterfeit goods)
Customs Dispute (declared value discrepancies)
🛠 Solution:
Contact local customs or customs clearance agent to confirm required supplementary documents.
Provide the correct commercial invoice, HS code, and product description.
If additional customs duties are incurred, negotiate with the buyer for payment or return.
- Package Delivery Failure
🔹 Possible Causes:
Incorrect/incomplete address
Unable to contact the recipient
Local logistics restrictions (e.g., remote areas, holidays)
🛠 Solution:
Verify the recipient’s phone number and address, and contact the buyer for confirmation.
Request the logistics provider to re-deliver the item or change it to a pickup location.
If repeated delivery failures occur, consider returning or destroying the item (necessary to negotiate with the buyer).
- Package Damage/Missing Items
🔹 Possible Causes:
Damage due to improper packaging
Unpacking during transportation
Missed items at the warehouse
🛠 Solution:
Take photos to maintain evidence (external packaging and contents)
Contact the logistics provider to file a claim (proof of damage required)
If items are missing, verify shipping records and resend or refund.
III. Logistics Issue Handling Process
- How to respond to a buyer’s complaint about a logistics issue?
📌 Step 1: Reassure the buyer and promise to investigate.
“We apologize for the inconvenience. We are checking with the logistics provider and will update you soon.”
📌 Step 2: Verify the delivery status
Check the logistics platform for the latest information
Contact the logistics provider for an official explanation
📌 Step 3: Provide a solution
Delays: Provide an estimated time of arrival
Losses: Reissue or refund
Customs issues: Assist with customs clearance or share the costs
📌 Step 4: Follow up until the issue is resolved
Update the buyer regularly on progress
Record issues and optimize subsequent logistics plans
Fourth, how can I reduce logistics anomalies?
✔ Choose a reliable logistics provider (such as Alibaba’s official logistics, DHL, or FedEx)
✔ Standard packaging (shockproof materials, sturdy outer boxes)
✔ Confirm customs clearance requirements in advance (sensitive goods require special handling)
✔ Provide complete commercial documentation (invoice, packing list, certification)
✔ Purchase logistics insurance (high-value goods are recommended)
V. Summary
Proactively track logistics to avoid passive waiting
Identify and address anomalies early to reduce buyer dissatisfaction
Optimize logistics plans to reduce future problems