由 lltx1822 Customer Service Quality: The Communication Bridge in the Consolidation Shipping Process
Customer service quality is an important factor in determining the reliability of a consolidation shipping company. The customer service of a reliable consolidation shipping company should have professional business knowledge and be able to answer customers’ questions about transportation processes, cost calculations, and customs policies of the destination country promptly and accurately. When customers make inquiries, the customer service should respond quickly and not keep customers waiting for a long time.
During the transportation process, the customer service should be able to promptly feedback any abnormal situations of the goods, such as flight delays and customs inspections, and actively assist customers in solving problems. A good communication attitude is also crucial. The customer service should be patient and enthusiastic, not shirk responsibility, and seriously handle and resolve customers’ complaints and suggestions. If the customer service is perfunctory and ignorant of the business, it will be difficult to obtain effective assistance when problems arise during subsequent transportation.