I. Preliminary Preparation
Order Confirmation and Document Preparation
Verify customer order details (product specifications, quantity, delivery time, etc.)
Prepare trade documents such as commercial invoice, packing list, and certificate of origin
Confirm that products meet Southeast Asian import standards (such as certification and labeling requirements)
Packaging and Labeling
Design shock- and moisture-proof packaging based on product characteristics
Mark outer cartons with clear shipping labels (fragile, upward, stacking restrictions, etc.)
Attach product information labels (in both Chinese and English)
II. Domestic Transportation
Factory Pickup
Arrange domestic logistics vehicles to load goods at the factory
Verify cargo quantity and sign handover documents
Conduct initial cargo weighing and measurement
Choose Domestic Transportation Method
Short-Distance: Road Transport (direct or transit)
Long-Distance: Rail or Inland Waterway Transport (suitable for bulk cargo)
Specialty Cargo: Cold Chain or Hazardous Goods Transportation
Domestic Warehouse Operations
Sorting and consolidation of goods at the consolidation warehouse
Shipment Pre-shipment quality inspection
Prepare the final export packing list
III. International Transportation
Transportation Method Selection
Sea Freight (suitable for bulk cargo):
Full Container Load (FCL) or Less Than Container Load (LCL) options available
Major Ports: Shanghai/Shenzhen/Ningbo to Singapore/Klang/Ho Chi Minh City, etc.
Voyage Time: 7-20 days
Air Freight (suitable for high-value or urgent cargo):
Direct or connecting flight options available
Major Airports: Hong Kong/Guangzhou/Shanghai to Bangkok/Kuala Lumpur/Jakarta, etc.
Transport Time: 1-3 days
Land Transportation (Suitable for Indochina):
China-Laos Railway or China-Vietnam Highway Transportation
Applicable to countries surrounding Yunnan and Guangxi
Export Customs Declaration
Prepare complete customs declaration documents (contract, invoice, packing list, declaration elements, etc.)
Electronic port declaration
Cooperate with customs inspection (if required)
International Shipment Tracking
Obtain bill of lading/airway bill
Real-time tracking of cargo shipment status
Handle emergencies (e.g., weather delays)
IV. Southeast Asian Import Stage
Customs clearance at the port of destination
Prepare special documents required by the importing country (e.g., FORM E Certificate of Origin)
Payment of customs duties and VAT (rates vary by country and product)
Cooperation with local customs inspections
Local transportation arrangements
Selecting the best delivery method based on the customer’s address
Arranging a last-mile delivery vehicle
Handling city traffic restrictions (e.g., truck restrictions in Bangkok)
Handling special requirements
Customs clearance considerations for Islamic countries (e.g., Malaysia and Indonesia)
Expedited customs clearance arrangements for fresh produce
Insurance and security for high-value products
V. Last-Mile Delivery
Localized delivery network
Partnering with local courier companies (e.g., J&T, Ninja Van, etc.)
Build your own delivery team (for large logistics companies)
Utilize smart lockers or convenience store pickup points
Customer delivery
Schedule delivery times in advance
Confirm receipt and collect feedback
Handle rejections or returns
VI. Value-added Services and After-Sales Service
Value-added Service Options
Installation and commissioning services (for major appliances and equipment)
Local language manuals
Collect cash on delivery services
After-sales support
Logistics exception handling mechanism
Customer inquiry quick response system
Regular logistics performance reports
Key Success Factors
Document Accuracy: Ensure all trade documents are complete and accurate to avoid customs clearance delays
Partner Selection: Reliable local customs clearance agents and delivery companies are crucial
Information Management: Use logistics tracking systems for full visibility
Flexibility: Able to cope with the diverse customs policies and infrastructure differences across Southeast Asia
Cost Balance: Find the optimal balance between shipping speed and cost
Through meticulous management of the entire process, Chinese companies can ensure the efficient and safe delivery of their products to Southeast Asian customers, enhancing the cross-border trade experience.