Door-to-Door Logistics Process from China to Southeast Asia: Key Steps from Factory to Customer

I. Preliminary Preparation
Order Confirmation and Document Preparation

Verify customer order details (product specifications, quantity, delivery time, etc.)

Prepare trade documents such as commercial invoice, packing list, and certificate of origin

Confirm that products meet Southeast Asian import standards (such as certification and labeling requirements)

Packaging and Labeling

Design shock- and moisture-proof packaging based on product characteristics

Mark outer cartons with clear shipping labels (fragile, upward, stacking restrictions, etc.)

Attach product information labels (in both Chinese and English)

II. Domestic Transportation
Factory Pickup

Arrange domestic logistics vehicles to load goods at the factory

Verify cargo quantity and sign handover documents

Conduct initial cargo weighing and measurement

Choose Domestic Transportation Method

Short-Distance: Road Transport (direct or transit)

Long-Distance: Rail or Inland Waterway Transport (suitable for bulk cargo)

Specialty Cargo: Cold Chain or Hazardous Goods Transportation

Domestic Warehouse Operations

Sorting and consolidation of goods at the consolidation warehouse

Shipment Pre-shipment quality inspection

Prepare the final export packing list

III. International Transportation
Transportation Method Selection

Sea Freight (suitable for bulk cargo):

Full Container Load (FCL) or Less Than Container Load (LCL) options available

Major Ports: Shanghai/Shenzhen/Ningbo to Singapore/Klang/Ho Chi Minh City, etc.

Voyage Time: 7-20 days

Air Freight (suitable for high-value or urgent cargo):

Direct or connecting flight options available

Major Airports: Hong Kong/Guangzhou/Shanghai to Bangkok/Kuala Lumpur/Jakarta, etc.

Transport Time: 1-3 days

Land Transportation (Suitable for Indochina):

China-Laos Railway or China-Vietnam Highway Transportation

Applicable to countries surrounding Yunnan and Guangxi

Export Customs Declaration

Prepare complete customs declaration documents (contract, invoice, packing list, declaration elements, etc.)

Electronic port declaration

Cooperate with customs inspection (if required)

International Shipment Tracking

Obtain bill of lading/airway bill

Real-time tracking of cargo shipment status

Handle emergencies (e.g., weather delays)

IV. Southeast Asian Import Stage

Customs clearance at the port of destination

Prepare special documents required by the importing country (e.g., FORM E Certificate of Origin)

Payment of customs duties and VAT (rates vary by country and product)

Cooperation with local customs inspections

Local transportation arrangements

Selecting the best delivery method based on the customer’s address

Arranging a last-mile delivery vehicle

Handling city traffic restrictions (e.g., truck restrictions in Bangkok)

Handling special requirements

Customs clearance considerations for Islamic countries (e.g., Malaysia and Indonesia)

Expedited customs clearance arrangements for fresh produce

Insurance and security for high-value products

V. Last-Mile Delivery

Localized delivery network

Partnering with local courier companies (e.g., J&T, Ninja Van, etc.)

Build your own delivery team (for large logistics companies)

Utilize smart lockers or convenience store pickup points

Customer delivery

Schedule delivery times in advance

Confirm receipt and collect feedback

Handle rejections or returns

VI. Value-added Services and After-Sales Service
Value-added Service Options

Installation and commissioning services (for major appliances and equipment)

Local language manuals

Collect cash on delivery services

After-sales support

Logistics exception handling mechanism

Customer inquiry quick response system

Regular logistics performance reports

Key Success Factors
Document Accuracy: Ensure all trade documents are complete and accurate to avoid customs clearance delays

Partner Selection: Reliable local customs clearance agents and delivery companies are crucial

Information Management: Use logistics tracking systems for full visibility

Flexibility: Able to cope with the diverse customs policies and infrastructure differences across Southeast Asia

Cost Balance: Find the optimal balance between shipping speed and cost

Through meticulous management of the entire process, Chinese companies can ensure the efficient and safe delivery of their products to Southeast Asian customers, enhancing the cross-border trade experience.

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