由 caicai8478 - Standardized protection of goods packaging and labeling
Selection of high-strength packaging materials: Use shock-proof and pressure-resistant packaging for different categories of goods, such as electronic products need anti-static pearl cotton + corrugated cardboard double-layer protection, fragile products are embedded in honeycomb buffer structure, and clothing is packaged in waterproof and moisture-proof PE composite bags to reduce the risk of transportation loss from a physical level.
Construction of a unique identification system: Print a multi-dimensional barcode containing the order number, logistics tracking code, and product SKU on the outer surface of the package, and simultaneously paste an anti-tampering disposable label (such as a VOID opening and destruction label). Any unsealing behavior will cause the label pattern to be damaged, which is convenient for quick verification of the integrity of the goods during delivery.
II. Risk control in the whole-chain logistics link
Two-person verification mechanism for collection and warehousing: When collecting, two staff members are required to unpack and count the categories, quantities and specifications of the goods at the same time, and shoot videos containing the details of the goods and the packaging process for archiving; the warehousing link implements zoning management, and the cash on delivery goods are stored separately in a constant temperature warehouse area with monitoring. Both entry and exit of the warehouse need to scan the code for registration and keep operation records.
Dynamic monitoring plan during transportation: GPS positioning and vibration sensors are installed on trunk transportation vehicles to transmit driving tracks and cargo status data in real time. When abnormal vibration or deviation from the route occurs, the system automatically alarms; lead-sealed containers are used for cross-border transshipment, and officially recognized electronic lead seals need to be re-applied after customs inspection to ensure the physical safety of the transportation chain.
III. Safety specifications for terminal delivery and acceptance
Qualifications and operation training for delivery personnel: A background review system for delivery personnel is established, requiring them to provide a certificate of no criminal record, and they need to receive training on safe delivery of goods before taking up their posts, including correct verification of the identity of the consignee (double verification of ID card + order information) and standard words to guide customers to unpack and inspect the goods in person.
Emergency handling process for abnormal situations: If the customer refuses to accept or finds that the goods are damaged, the deliveryman needs to take clear photos on the spot and fill out the “Goods Abnormal Report Form”, which will be fed back to the logistics customer service center within 48 hours after the customer signs and confirms. At the same time, the goods will be temporarily stored at the designated outlets for further processing to avoid the loss of goods during the delivery process.
IV. Double protection of technical means and insurance system
Application of blockchain technology: Data such as cargo information, logistics tracks, and receipt records are stored on the chain to form an unalterable traceability chain. Merchants can query the status of goods in real time through blockchain browsers, and consumers can also verify the authenticity of the entire process from delivery to receipt.
Customized insurance plan configuration: Cooperate with insurance companies to develop special insurance for cash on delivery business, covering risks such as theft, damage, and loss during transportation, and set different insurance levels according to the value of the goods. Once damage occurs, the merchant’s losses can be reduced through a quick claims mechanism.
V. Collaborative safety management of partners
KPI assessment of logistics service providers: In the cooperation agreement with logistics providers, the relevant indicators of cargo safety should be clearly defined, such as cargo damage rate ≤0.3%, abnormal event response time ≤2 hours, and regular audits of logistics providers’ safety management capabilities, including hardware condition assessments such as monitoring system coverage and security personnel configuration.
Collaboration between customs and third-party institutions: Communicate with the customs of the destination country in advance about the inspection process of cash on delivery goods, and adopt the “advance declaration + risk prediction” model to reduce inspection delays; introduce third-party quality inspection agencies to conduct pre-inspection of high-value goods and issue compliance certificates to reduce the risk of goods detention during customs clearance.